YEAR TWELVE TICKETS

Sustain-Release is a DIY community event that uses a membership-based ticketing system. All members have a chance to buy 1 ticket for themselves and 1 guest ticket, and tickets are released first for those who’ve been to Sustain 3+ years, then 2+ years, 1+ years, and then for all members and/or their guests. 
 
TIMELINE:
JULY 16, 12PM EST: Round One for 3+ year members. 

JULY 16, 3PM EST: Round Two for 2+ year members.

JULY 23, 12PM EST: Round Three for 1+ year members.

JULY 23, 3PM EST: Round Four for 1+ year members and/or one GUEST. When this sells out, you can sign up for a waiting list.

INSTRUCTIONS:
1. In advance of tickets going on sale, login to your account at http://sustain-release.myshopify.com and check your attendance history, it will display each year you went under “My Account.” If it’s not correct, please email us and we will fix it.

2. If it was your first time going last year, you will have received an invitation to create your own membership login & password. If you didn't get the invite, please email us.

3. When tickets go on sale for the Round that applies to you, login to http://sustain-release.myshopify.com. 

4. You can buy only one ticket for yourself until the final guest round. It needs to be in your name & using the same email address matching your account.

5. During the fourth round, you have a chance to buy a ticket for a guest that you are bringing. You can only get a guest ticket if you are already attending, and you are responsible for the guests you bring, so don't buy tickets for anyone you don't know or trust.

6. After tickets sell out, you can join a waiting list for refunded tickets that go back into the store. You’ll see a sign-up window on the ticket page after it sells out. Each ticket gets held for 48 hours before it goes to the next person in line, instructions will be in the email when you sign up.

7. If you can no longer attend the festival you can buy a ticket refund or a ticket transfer. Both options end 7 days before Sustain. 

8. Note: we can only accept credit + debit cards on the website, not Apple Pay / Google Wallet / Paypal, etc.

For any questions, email contact@sustain-release.com and allow 48 hours for a response.